Legal Documentation
All legal documentation for corewaveagency, registered at Carrer d'Aragó 215, Barcelona, Eixample, España.
Privacy Policy
LAST_UPDATED: 2026-01-15
1. Data Controller
The data controller responsible for the processing of personal data collected through this website is corewaveagency, with registered office at Carrer d'Aragó 215, Barcelona, Eixample, España. For any inquiries regarding data protection, you may contact us at [email protected].
2. Data We Collect
In accordance with the European Union General Data Protection Regulation (EU GDPR), corewaveagency collects and processes the following categories of personal data:
- Identity Data: Full name, professional role, and organization details submitted through contact forms or project inquiry channels.
- Contact Data: Email address, telephone number, and postal address provided for communication and service delivery purposes.
- Technical Data: Internet Protocol (IP) address, browser type and version, operating system, device type, and access timestamps collected automatically through server logs.
- Usage Data: Page visit history, navigation patterns, session duration, and interaction events recorded through essential analytics tools.
- Communication Data: Content of messages, emails, and inquiries submitted through official corewaveagency communication channels.
3. Legal Basis for Processing
corewaveagency processes personal data under the following legal bases as defined in Article 6 of the EU GDPR:
- Consent (Article 6(1)(a)): Where you have given explicit consent for specific processing purposes, such as subscribing to newsletters or accepting non-essential cookies.
- Contractual Necessity (Article 6(1)(b)): Where processing is necessary for the performance of a contract to which you are a party, including the delivery of digital services and project management.
- Legitimate Interest (Article 6(1)(f)): Where processing is necessary for the purposes of the legitimate interests pursued by corewaveagency, such as fraud prevention, service improvement, and security monitoring, provided that such interests are not overridden by your fundamental rights.
4. Purpose of Data Processing
Your personal data is processed for the following purposes:
- To respond to inquiries, project requests, and communication submitted through official channels.
- To deliver, manage, and maintain digital services and project deliverables contracted by you.
- To process payments and manage financial transactions related to contracted services.
- To comply with legal obligations, including tax regulations, invoicing requirements, and regulatory compliance within the European Union.
- To improve website functionality, user experience, and service quality through aggregated, anonymized analytics.
- To ensure the security and integrity of our digital infrastructure and prevent unauthorized access or fraudulent activity.
5. Data Retention
corewaveagency retains personal data only for as long as necessary to fulfill the purposes for which it was collected. Specific retention periods are as follows:
- Contact inquiry data: Retained for a maximum of 24 months from the last communication, unless a contractual relationship is established.
- Contract and project data: Retained for the duration of the contractual relationship plus 5 years, in compliance with Spanish commercial and tax legislation.
- Technical and analytics data: Retained for a maximum of 12 months in anonymized form.
- Financial and invoicing data: Retained for a minimum of 4 years in accordance with Spanish tax law (Ley General Tributaria).
6. Data Sharing and Third Parties
corewaveagency may share personal data with the following categories of recipients, always ensuring appropriate safeguards are in place:
- Technology Service Providers: Cloud hosting providers, email delivery services, and payment processors who act as data processors under written agreements that comply with Article 28 of the EU GDPR.
- Professional Advisors: Legal counsel, accountants, and auditors who are bound by professional confidentiality obligations.
- Legal Authorities: Public authorities, courts, or regulatory bodies where disclosure is required by law or binding legal process.
corewaveagency does not sell, rent, or commercially distribute personal data to third parties for marketing purposes.
7. International Data Transfers
Where personal data is transferred outside the European Economic Area (EEA), corewaveagency ensures that appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission or adequacy decisions as defined in Articles 44-49 of the EU GDPR.
8. Your Rights
Under the EU GDPR, you have the following rights concerning your personal data:
- Right of Access (Article 15): The right to obtain confirmation of whether your personal data is being processed and to receive a copy of that data.
- Right to Rectification (Article 16): The right to request the correction of inaccurate personal data or the completion of incomplete data.
- Right to Erasure (Article 17): The right to request the deletion of your personal data where there is no compelling legal ground for continued processing.
- Right to Restriction (Article 18): The right to request the restriction of processing in specific circumstances, such as when accuracy is contested.
- Right to Data Portability (Article 20): The right to receive your personal data in a structured, commonly used, and machine-readable format.
- Right to Object (Article 21): The right to object to the processing of your personal data based on legitimate interests.
- Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.
To exercise any of these rights, please contact corewaveagency at [email protected]. We will respond to your request within 30 days in accordance with the EU GDPR.
9. Data Security
corewaveagency implements appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, access controls, regular security assessments, and employee training on data protection protocols.
10. Right to Lodge a Complaint
If you believe that the processing of your personal data by corewaveagency violates the EU GDPR, you have the right to lodge a complaint with the supervisory authority. For corewaveagency, the relevant authority is the Agencia Española de Protección de Datos (AEPD):
Agencia Española de Protección de Datos
C/ Jorge Juan, 6
28001 Madrid, España
www.aepd.es
11. Changes to This Policy
corewaveagency reserves the right to update this Privacy Policy to reflect changes in our data processing practices or legal requirements. Any material changes will be communicated through our website and, where appropriate, by direct notification to affected individuals.
Refund Policy
LAST_UPDATED: 2026-01-15
1. General Refund Terms
corewaveagency is committed to delivering high-quality digital services. This Refund Policy outlines the conditions under which refunds may be issued for services rendered from our office at Carrer d'Aragó 215, Barcelona, Eixample, España.
2. Project-Based Services
For project-based services (web development, UI/UX design, brand strategy, etc.), the following refund terms apply:
- Cancellation Before Work Begins: If a project is cancelled before any work has commenced, a full refund of any advance payment will be issued within 14 business days.
- Cancellation During Active Development: If a project is cancelled after work has begun, refund amounts will be calculated proportionally based on the percentage of work completed at the time of cancellation. A detailed breakdown of completed milestones will be provided.
- Post-Delivery: Once a final deliverable has been delivered and accepted by the client, no refund will be issued for the completed work. Revisions and modifications will be handled according to the terms specified in the project agreement.
3. Subscription and Retainer Services
For ongoing subscription or retainer services (SEO management, cloud infrastructure maintenance, etc.):
- Clients may cancel their subscription or retainer with 30 days' written notice.
- Refunds for prepaid periods will be issued on a pro-rata basis for the unused portion of the service period.
- No refund will be issued for periods during which services were actively delivered.
4. Non-Refundable Items
The following are non-refundable:
- Third-party costs incurred on behalf of the client (domain registrations, hosting fees, stock assets, software licenses).
- Work completed and approved through formal milestone sign-off processes.
- Consultation fees for advisory sessions that have been delivered.
- Administrative or setup fees as specified in the project agreement.
5. Dispute Resolution
In the event of a disagreement regarding refund eligibility, corewaveagency commits to engaging in good-faith negotiation. If a resolution cannot be reached within 30 days, either party may refer the matter to mediation through the Chambers of Commerce of Barcelona. This Refund Policy is governed by Spanish consumer protection law (Real Decreto Legislativo 1/2007) and applicable EU consumer rights directives.
6. How to Request a Refund
To request a refund, please contact corewaveagency at [email protected] with the following information:
- Your full name and contact details.
- The project or service identifier.
- The reason for the refund request.
- Any supporting documentation or evidence.
We will acknowledge your request within 2 business days and provide a resolution within 14 business days.
Terms of Service
LAST_UPDATED: 2026-01-15
1. Acceptance of Terms
By accessing or using the services provided by corewaveagency, with registered office at Carrer d'Aragó 215, Barcelona, Eixample, España, you agree to be bound by these Terms of Service. If you do not agree to these terms, you must not access or use our services.
2. Description of Services
corewaveagency provides digital agency services including but not limited to: web development, e-commerce architecture, UI/UX design, SEO optimization, cloud infrastructure management, brand strategy, conversion copywriting, and digital transformation consulting. The specific scope, deliverables, timelines, and pricing for each engagement will be defined in a separate project agreement or statement of work.
3. Project Agreements
Each project engagement is governed by a specific project agreement that will outline:
- Project scope, deliverables, and milestones.
- Timeline, deadlines, and dependency schedules.
- Pricing, payment schedule, and invoicing terms.
- Revision limits and change order procedures.
- Intellectual property ownership and licensing terms.
- Confidentiality and non-disclosure obligations.
In the event of a conflict between these Terms of Service and a specific project agreement, the project agreement shall prevail.
4. Payment Terms
Payment terms for corewaveagency services are as follows:
- Invoicing: Invoices are issued according to the payment schedule defined in the project agreement. Payment is due within 14 days of invoice date unless otherwise specified.
- Late Payment: Invoices not paid within the specified period will incur a late payment fee of 1% per month on the outstanding balance, in accordance with Spanish commercial law.
- Currency: All prices are quoted in Euros (EUR) unless explicitly stated otherwise.
- Taxes: All prices are exclusive of VAT (IVA). Applicable taxes will be added to invoices in accordance with Spanish tax regulations.
5. Intellectual Property
Unless otherwise specified in the project agreement:
- Upon full payment, the client receives full ownership of all custom deliverables created specifically for the project.
- corewaveagency retains ownership of pre-existing tools, frameworks, methodologies, and generic code libraries used in the creation of deliverables.
- corewaveagency reserves the right to display completed projects in portfolio and marketing materials, unless the client explicitly requests confidentiality.
6. Confidentiality
Both corewaveagency and the client agree to maintain the confidentiality of all proprietary information shared during the course of a project engagement. This obligation survives the termination of the project agreement and remains in effect for a period of 2 years from the date of last disclosure.
7. Limitation of Liability
To the maximum extent permitted by applicable law, corewaveagency shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to the use of our services. The total aggregate liability of corewaveagency under any project agreement shall not exceed the total fees paid by the client under that agreement.
8. Termination
Either party may terminate a project agreement under the following conditions:
- For Convenience: Either party may terminate with 30 days' written notice. In such cases, the client will be invoiced for all work completed up to the termination date.
- For Cause: Either party may terminate immediately if the other party commits a material breach that remains uncured for 14 days after written notice.
9. Governing Law and Jurisdiction
These Terms of Service and any project agreement shall be governed by and construed in accordance with the laws of Spain and the European Union. Any disputes arising from or relating to these terms shall be subject to the exclusive jurisdiction of the courts of Barcelona, España.
10. Changes to These Terms
corewaveagency reserves the right to modify these Terms of Service at any time. Material changes will be communicated through our website or by direct notification. Continued use of our services after such changes constitutes acceptance of the modified terms.
11. Contact Information
For any questions regarding these Terms of Service, please contact:
corewaveagency
Carrer d'Aragó 215, Barcelona, Eixample, España
Email: [email protected]
Phone: +34 693 70 51 48